Frequently Asked QuestionsFind your questions and answers here

•   Why is iCoreHosting so affordable compared to other providers? Is the service quality compromised?

  Affordable does not mean inferior. At iCoreHosting, we optimize our infrastructure and operations to provide top-tier hosting services at competitive prices. With SSD storage, LiteSpeed WebServer, 24/7 server monitoring, and Malaysian-based support, we ensure reliability and performance without the premium price tag.

•   I just signed up for a hosting plan. What happens next?

  You will receive an invoice via email within 10 minutes to 24 hours. Once payment is received, your hosting account and domain (if included) will be activated. Domain propagation may take 24–72 hours depending on DNS update cycles.

•   How do I register a domain name?

  Check domain availability on our website. If available, complete the order and make payment. We will register the domain immediately after receiving payment. Domain options include .com, .net, .org, .biz, .com.my, and more.

•   Can I get the domain and hosting first and pay later?

  We can create your hosting account before payment, but domain registration will only proceed after full payment is received.

•   What payment methods are accepted?

  We accept bank transfers, FPX online banking, and e-wallet payments. Kindly notify us of your payment via https://www.icore.com.my/payment along with your transaction receipt.

•   Are there any hidden charges?

  No. All pricing is transparently listed at https://www.icore.com.my/services-pricelist. Overusage of disk space or bandwidth may incur additional charges, but these are also clearly stated.

•   Do you offer a money-back guarantee?

  Yes. We offer a 100-day money-back guarantee for cPanel Shared Hosting and Email Hosting. No questions asked—unless Terms of Service are violated.

•   When will I receive my refund?

  Refunds are processed in the first week of each month. If you request a refund after this window, it will be scheduled for the following month.

•   Do I get 24/7 access to my hosting?

  Yes. All hosting accounts are accessible 24/7.

•   What is DirectAdmin and cPanel?

  Both are control panels that let you manage your hosting account via web interface. We offer both—choose based on your preference. Each includes tools for email, file management, domains, databases, and backups.

•   How do I upload my website files?

  You can upload via File Manager (in DirectAdmin or cPanel) or use an FTP client like FileZilla. SFTP is also supported for secure transfers.

•   How do I set up my email accounts?

  Email accounts can be created in cPanel or DirectAdmin under the "Email Accounts" section. Use IMAP/SMTP to connect with email clients such as Outlook or mobile mail apps. Our team is ready to help if needed.

•   What support can I expect from iCoreHosting?

  We offer full support for our hosting services during office hours. For urgent server issues (e.g., downtime), our technical team is reachable 24/7 at +6019-7429566. Hosting setup help, DNS issues, and general assistance are included. We do not offer support for third-party software.

•   What server specifications do you use?

  Our servers run on high-performance Intel or AMD processors with enterprise-grade SSD storage, ECC RAM, and are powered by LiteSpeed WebServer for fast, stable hosting.

•   How often do you back up my data?

  We perform automated daily backups and retain 14 days' worth of data for shared and reseller hosting. Backups are stored offsite and not counted against your disk quota. Downloadable backups are available via your control panel.

•   Which data centers do you use?

  We host servers in three premium data centers in Malaysia:

  • JBIX, Johor Bahru
  • AIMS, Kuala Lumpur
  • CJ1, Cyberjaya

•   Do you allow high resource scripts or content?

  For shared hosting, we restrict resource-heavy applications like chat rooms, game engines, or cryptocurrency mining. VPS and dedicated servers are available for higher resource needs.

•   Can I access my domain with and without www?

  Yes, your domain is accessible with or without “www.”. For example: both yourdomain.com and www.yourdomain.com will work.

•   How do I transfer my hosting to iCoreHosting without downtime?

  We offer **free migration** Monday to Thursday, 7pm–10pm. The process:

  1. Order and set up your hosting.
  2. Upload files or request migration.
  3. Update your DNS to iCoreHosting’s nameservers.
  4. Wait 24–72 hours for DNS propagation.

  We will assist throughout the process to avoid downtime.

•   How do I change my email password?

  Log in to your hosting panel (cPanel or DirectAdmin) and go to the email section to change your password securely. Webmail password changes are disabled for security reasons.

•   What happens if my account violates the acceptable usage policy?

  If we detect abuse (e.g., spamming, illegal content, excessive resource use), your account may be suspended. You will be notified via email and can request reactivation after resolving the issue. Repeat offenses may lead to permanent termination without refund.

Still have questions?

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or contact our team at https://www.icore.com.my/support. We’re here to help!

Additional Resources

For detailed guides, troubleshooting steps, and technical documentation, please visit our Knowledgebase:
https://billing.icore.com.my/knowledgebase

iCoreHosting Policies & FAQ

iCoreHosting reserves the right to update its policies at any time.
Rev. 29 May 2025